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Grateful acknowledgment is made to the following for permission to reprint previously published material:

Copyright Clearance Center, on behalf of John Wiley & Sons, inc.: Excerpt from Leadership the Hard Way: Why Leadership Can’t Be Taught and How You Can Learn It Anyway by Dov Frohman and Robert Howard, copyright © 2008 by Dov Frohman and Robert Howard. Reprinted by permission of Copyright Clearance Center, on behalf of John Wiley & Sons, inc.

InterOctave Inc.: Excerpt from No More Feedback: Cultivate Consciousness at Work by Carol Sanford, copyright © 2019 by Carol Sanford. Reprinted by permission of InterOctave Inc.

McGraw-Hill Education: Excerpt from Management Lessons from Mayo Clinic: Inside One of the World’s Most Admired Service Organizations by Leonard L. Berry and Kent D. Seltman, copyright © 2008 by Leonard L. Berry and Kent D. Seltman. Reprinted by permission of McGraw-Hill Education.

Pars International Corp., on behalf of WashingtonPost.com: Excerpt from “The surprising thing Google learned about its employees — and what it means for today’s students” by Valerie Strauss. Published by WashingtonPost.com on December 20, 2017. Reprinted by permission of Pars International Corp., on behalf of WashingtonPost.com.

Grand Central Publishing, an imprint of Hachette Book Group, Inc.: Excerpt from It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy by Captain D. Michael Abrashoff, copyright © 2002 by Captain D. Michael Abrashoff. Reprinted by permission of Grand Central Publishing, an imprint of Hachette Book Group, Inc.

HarperCollins Publishers and Little, Brown Book Group Limited: Excerpts from The Burisness Romantic by Tim Leberecht, Copyright © 2015 by Tim Leberecht. Reprinted by permission of HarperCollins Publishers, New York, and Little, Brown Book Group Limited, a Hachette UK Company, London.

Harvard Business Review: Excerpt from “The Data: Where Long-Termism Pays Off” by Dominic Barton, James Manyika, and Sarah Keohane Williamson. Published in the May-June 2017 issue. Reprinted by permission of Harvard Business Publishing.

Harvard Business Review: Excerpt from “The Error at the Heart of Corporate Leadership” by Joseph L. Bower and Lynn S. Paine. Published in the May-June 2017 issue. Reprinted by permission of Harvard Business Publishing.

Harvard Business Review: Excerpt from “Health Care Providers Are Hiring the Wrong People” by Elena Butler and Shreya Kangovi. Published by HBR.org on October 21, 2019. Reprinted by permission of Harvard Business Publishing.