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Copyright Clearance Center, on behalf of The Wall Street Journal: Excerpt from “Declarations: A Life’s Lesson” by Peggy Noonan. Published by The Wall Street Journal on June 21, 2008. Reprinted by permission of Copyright Clearance Center, on behalf of The Wall Street Journal

Copyright Clearance Center, on behalf of John Wiley & Sons, Inc.: Excerpt from The Soft Edge: Where Great Companies Find Lasting Success by Rich Karlgaard, copyright © 2014 by Rich Karlgaard. Reprinted by permission of Copyright Clearance Center, on behalf of John Wiley & Sons, Inc.

Excerpt(s) from Quiet: The Power of Introverts in a World That Can’t Stop Talking by Susan Cain, copyright © 2012, 2013 by Susan Cain. Used by permission of Crown Books, an imprint of Random House, a division of Penguin Random House LLC. All rights reserved.

Excerpt(s) from Simply Brilliant: How Great Organizations Do Ordinary Things in Extraordinary Ways by William C. Taylor, copyright © 2016 by William C. Taylor. Used by permission of Portfolio, an imprint of Penguin Publishing Group, a division of Penguin Random House LLC. All rights reserved.

Grand Central Publishing, an imprint of Hachette Book Group, Inc.: Excerpt from It’s Your Ship: Management Techniques from the Best Damn Ship in the Navy by Captain D. Michael Abrashoff, copyright © 2002 by Captain D. Michael Abrashoff. Reprinted by permission of Grand Central Publishing, an imprint of Hachette Book Group, Inc.

New York Times: Excerpt from “Dear white corporate America…” by Omar Johnson. Published in the Sunday, June 14th 2020 issue. Reprinted by permission of Omar Johnson.

Pars International Corp., on behalf of WashingtonPost.com: Excerpt from “The surprising thing Google learned about its employees — and what it means for today’s students” by Valerie Strauss. Published by WashingtonPost.com on December 20, 2017. Reprinted by permission of Pars International Corp., on behalf of WashingtonPost.com.