The Little BIG Things Video series
Our friends at Enterprise Media captured Tom’s thoughts during an early draft stage of his book, The Little BIG Things: 163 Ways to Pursue Excellence. This collection of 80 videos covers his distinctive wisdom in seven categories.
Recession
Recession Thoughts: 44 Strategies
In answer to the frequently asked question about strategies for surviving and thriving in a great recession, Tom gives his 44 ideas.
4 minutes, 53 seconds
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Recession Thoughts: Lending
Tom shares some thoughts on the recession. Business is ultimately all about individuals. Good lending officers understand this and pay attention to individuals.
2 minutes, 50 seconds
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Recession Thoughts: Sacred Trust
Tom describes leadership as a sacred trust, says that the decision to lead is the decision to be responsible for the growth and development of your fellow human beings.
3 minutes, 25 seconds
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Service
Customer Loyalty
Forget the complex data analysis, Tom says, and concentrate on the customer. You'll be amazed at the potential payoff.
2 minutes 18 seconds
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Graniterock Company
As an example of how to remind customers of just how Excellent your service can be, Tom tells the story of Graniterock Company.
1 minute, 42 seconds
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Invest in Your People
Tom reminds us that improving the appearance of a business is wasted effort if employee attitude isn't similarly upgraded. I.e., it's the people, people.
2 minutes 45 seconds
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On Thoughtfulness
Presenting his case for including thoughtfulness in your vision statement, Tom says he believes it's the key to customer and employee satisfaction and retention.
2 minutes, 50 seconds
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Problem with Perfection
Tom argues in favor of the brilliant comeback when compared to a perfect record.
1 minute, 56 seconds
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TGW and TGR
Tom presents an alternative to minimizing Things Gone Wrong ... maximizing Things Gone Right. Which would you prefer to be remembered for?
1 minute 57 seconds
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Develop Internal Customers
Tom argues that your internal customers, co-workers, employees, are more important than your external customers.
2 minutes, 26 seconds
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