JetBlue Doesn't Get It!

At All!

Speaking of customer “service”:

It’s not about free tickets.
Or multi-hundred dollar “I’m sorry” checks.
(Or multi-thousand dollar checks.)

It’s about what it’s about!
Totally Insane Incarceration In Supermax Prisons!

Damn it!
Fix it, you idiots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I don’t want federal mandates.
I want you to pull your heads out of your …
1, 2, 3 … all together … pull!!!!!!!!!!!

(I’ve written this Post because I’ve read a hundred “I’m sorrys” and plans for healthy recompense—but no damn ironclad promises about destroying Abu Ghraib of the Air.)

Tom Peters posted this on March 5, 2007, in Service.