When he posted this on the blog, Tom said: "My great friend Bob Stone, among other things former head of the (largely) stealth successes of VP Gore's re-inventing government program, dug up a paper of mine which he plans to use in his current professorial job. ... At any rate, we're attaching here the paper of mine that Bob's using. It focuses on the peril of a 'systems first' approach to Big Change, arguing that systems are of the utmost importance, but mostly fail ... because the organization's 'culture' does not support them. Hence a 'culture first' approach is usually/invariably the better bet. The paper is argued via 11 case studies from every setting imaginable."
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