Revisiting his early career and a highlight from In Search of Excellence (the 7-S Model actually predates its publication), Tom describes the origins of the McKinsey 7-S Model. Still in use and relevant to this day, the 7-S Model contains the beginnings of many ideas Tom has expanded on since its inception. For example, "Hard is soft. Soft is hard," can be traced back to the 7-S framework.
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