Category: People

Google Surprise

"Hard (plans, numbers, org charts) is soft. Soft (people, relationships, culture) is hard." Those two sentences-ideas have been the core of my work for decades.

So how about this, from a 12/20/17 Washington Post article:

"Project Oxygen [data from 1998-2013] shocked everyone [at Google] by concluding that among the eight most important qualities of Google's top employees, STEM expertise comes in dead last. The seven top characteristics of success at Google are all soft skills—being a good coach, communicating and listening well, having empathy toward and being supportive of one's colleagues ..."

The paper attached here—"Hard is Soft. Soft is Hard. Google Gets a (Big) (Soft) Surprise"—starts with the Google case and moves into other arenas to discuss "Hard is soft. Soft is hard." It is very short and intended to be a thought starter. It's also, frankly, an excuse to get the Google finding in front of more people: If the Google tale doesn't make you stop in your tracks, I honestly don't know what would!!!!!!!!!! (The excerpt included from Rich Karlgaard's book The Soft Edge is also a "showstopper"—giving conventional wisdom a well deserved good, swift, kick in the butt.)

Over to you ...

Google Surprise Plus

Video with Tom and Tiffani Bova

Here's a short video: Tom Peters and Tiffani Bova—People to preview the IIL Agile and Scrum virtual conference online, scheduled for Thursday, the 7th, at 11:00 a.m. Eastern time.

Video: Tom Peters and Tiffani Bova—People

[Addendum 6 June 2018: TP and Tiffani Bova—Listen, Care, Smile, Say "Thank You"]

[Addendum 7 June 2018: TP and Tiffani Bova—It's All About the Relationships]

[Addendum 12 June 2018, Final Video: TP and Tiffani Bova—The Importance of Failure]

ChangeThis Issue #164

The lead article in this month's ChangeThis is Tom's elaboration on his main theme from The Excellence Dividend: People First! I.e., people take time.

It seems Tom can't re-state his "People First" message often enough. He's said he'll keep repeating it until businesses start listening and change accordingly.

See the ChangeThis article here. And give time to really digesting its message.