Category: Excellence

Billy Dexter, Extreme Humanism Meaning

Billy Dexter is a Managing Partner of Heidrick & Struggles. He is a member of their Global Diversity Advisory Services practice, which assists clients in creating diverse leadership teams.

That is why we asked him, "What does extreme humanism mean to you?"

Linda Holliday, Extreme Humanism Meaning

Linda is an entrepreneur and powerhouse female leader. She is the Founder/CEO of Citia, a technology software company, which offers a new way to structure and share content.

We asked her, "What does Extreme Humanism mean to you?"

Robert Kessler on Extreme Humanism

Robert Kessler is the Communications Director at EcoHealth Alliance (EHA). EHA is an international nonprofit comprised of doctors and scientists who search for the origins of pandemics, influence public policy around the world to prevent them, and provide their science to industry in order to develop therapeutics to combat spread of disease.

Needless to say, Robert has had a busy year. We initially invited him to help us with a test run, but his professionalism, humor, and humanity inspired us. Robert Kessler contributes to what is a great culture at EHA, so we asked him: What does extreme humanism mean to you?

Linda Hill, Extreme Humanism Meaning

Dr. Linda Hill works at the Harvard Business School as the Wallace Brett Donham Professor of Business Administration and faculty chair of the Leadership Initiative. Regarded as a top expert on leadership and innovation, Hill co-wrote Collective Genius: The Art and Practice of Leading Innovation (Harvard Business Review Press 2014) and co-founded Paradox Strategies.

As a fellow Thinkers50 award winner, we’ve long admired Dr. Hill's work on innovation and leadership so we asked her, "What does Extreme Humanism mean to you?"

Excellence Now Interviews

Tom's latest book, Excellence Now: Extreme Humanism, and first course, The Power of Excellence, have been seeing great success since their release on March 15th! Here are some terrific conversations Tom has had about them. Watch to hear straight from Tom why he thinks the Excellence Now campaign is crucial right now.

Tom Peters and Seth Godin 2021, 1 April, 2021

Punk CX podcast (#381​) with Tom Peters - Extreme Humanizaton, Punk CX with Adrian Swinscoe, 27 March, 2021

Excellence Now: Extreme Humanism with Tom Peters, Jaffe Juice TV with Joseph Jaffe, 22 March, 2021

DisrupTV Special Edition Episode Featuring Tom Peters, DisrupTV with Vala Afshar and Ray Wang, 18 March, 2021

Welcome Legendary Thought Leader Tom Peters to Clubhouse, Thinkers Infinity with Mitch Joel, 16 March, 2021

Dr Diane Hamilton Interviews Tom Peters 2021, Take The Lead with Dr. Diane Hamilton, 15 March, 2021

Tom Peters, Author, Leadership Expert On His Last Book, Excellence Now: Extreme Humanism, The Innovative Mindset with Izolda Trakhtenberg, 15 March, 2021

Excellene Now (And Forever) With Tom Peters, Love Is Just Damn Good Business with Steve Farber, 5 March, 2021

Extreme Humanism with Tom Peters‬, Conversations With Phil with Phil Gerbyshak, 3 February, 2021

Excellence Now: It’s All About the Human Stuff with Tom Peter‪s‬, What's Next! with Tiffani Bova, 21 January, 2021

Excellence Now Campaign

"What you are doing right now will be the hallmark of your entire career.”  That's what Tom is insisting about the critical nature of leadership in current conditions. These tumultuous times demand deep engagement, human connection, and, yes, EXCELLENCE. In response, Tom has started his Excellence Now Campaign, a trio of publications intended to be his final lessons in Excellence. Lessons which focus on these topics of surpassing importance; topics which are, in fact, more important now than ever.

Excellence Now: The Forty-Three Number Ones
Tom's latest eBook shares 43 powerful and actionable “true Number Ones,” extracted from his 43 years of leadership research.  Each idea stands on its own and cannot be relegated to the middle or bottom of a list. And each Number One contains a proven message that can be applied—starting today. For the Forty-Three Number Ones Summary please download here, and to read the full Forty-Three Number Ones eBook you can purchase it here.

Excellence Now: Extreme Humanism
In his upcoming book, Tom sets an even higher bar given the state of our very troubled and very fast moving world today. Tom will show how excellence that centers around the human being rather than the technology, that creates jobs rather than destroys them, that offers humanized services and products that bring no less than delight and joy to customers is achieved by day-to-day, hour-to-hour action. Pre-order for Kindle now.

Excellence: Now More Than Ever
This six-part training course, two years in the making, is based in part on Tom’s 2018 book, The Excellence Dividend. On top of the 99 videos, each emphasizing a Step to Excellence, there are actionable TTDNs (Things To Do Now) associated with each of the content pieces that you can customize to the needs of your organization. That's 99 Steps and more than 99 action items. Read more about all six courses here. The six courses are:

  1. The Power of Excellence
  2. People (Really) First
  3. Innovation
  4. Value-Added Strategies
  5. Leadership Excellence
  6. Leadership with Urgency

Excellence Now Campaign Highlights

Please find the full Excellence Now Campaign timeline below:

27 Number Ones in the Age of COVID-19

Best practices for navigating the COVID-19 pandemic seem to shift by the minute. With government regulations in flux, businesses both large and small rethinking "business as usual," and a cloud of uncertainty looming over the world at large, change has been the name of the game for these last few weeks and months.

Yet certain priorities remain constant despite this global volatility. While work may be the last thing on your mind as of late (and understandably so), strong, capable leadership remains as pivotal as ever. Leadership, per Tom, that puts people (really!) first. In seeking to encourage leaders to create a "sustainable and humane workplace" in the age of COVID-19, Tom has released a new piece titled "Excellence 2020: The 27 Number Ones." In it, you'll find succinct guidance about where to focus your leadership—from hiring and training to culture and management—now and always. In conjunction with this piece, Tom has released a series of observations loosely organized around leading effectively in the midst of the coronavirus pandemic. You'll find both documents below.

In a time of so much change, it's reassuring to know that Tom has been advocating for many of these ideas for over 40 years. Ideas that, in many cases, are more essential now than ever before. While the specific steps you take to implement these strategies may look different today than they would have last year, there are always ways to bring excellence to your workplace by keeping your focus on people.

Stay safe and be well.

0430.2020.EXCELLENCE.CV-19.LEADERSHIP

TWENTY-SEVEN NUMBER ONES.0430.2020

**UPDATE** Tom has added more!

TWENTY-NINE NUMBER ONES 0625.2020

 

Goals 2020+

"Over"-invest in people (e.g., top-quartile pay, 5-star health benefits, safety first).
"Over-the-top" worker training.
Substantial employee ownership.
Extreme development of first-line managers as most critical leaders.
More women in senior leadership roles (e.g., women minimum 50% in top management and Board membership).
PROUD OF OUR EMPLOYEE ENGAGEMENT & GROWTH.
Company fully integrated into community.
Contribute to community via radical Clean & Green operations.
PROUD OF OUR COMMUNITY ENGAGEMENT.
Civil workplace (e.g., extreme worker respect) devoted to employee growth.
Ethical behavior as a cornerstone of business strategy.
PROUD OF THE WAY WE DO BUSINESS.
Extreme and continuous product/service differentiation primarily through Humanized (Extreme Humanization) and Sustainable Design; every product/service is "remarkable."
Every employee a "licensed innovator."
Adhere to Metro Bank Vernon Hill's rule: "Cost-cutting is a death spiral"—focus on the top/value-added line.
Pursue the George Whalin dictate: "Be the best. It's the only market that's not crowded."
Peerless quality a trademark.
No such thing as too much time invested in relationship building; slow & steady & encompassing wins the relationship race.
Instant and overpowering response to problems.
Greater attention to (stupendous-in-size) women's market—e.g., majority of women in product/service R&D/development activities.
Greater attention to (enormous/pitifully under-served) "oldies" market.
PROUD OF OUR REMARKABLE PRODUCTS AND SERVICES AND CUSTOMER INTIMACY.
Overall employment growth principally through small-company Excellence. (Centerpiece is, for example, numerous 4-person over-the-moon companies becoming 8-person companies in the next 36 months.)
IA (Intelligence Augmented) >> AI (Artificial Intelligence).
EXCELLENCE. ALWAYS. (Guiding axiom: Excellence is the next 5 minutes. Or nothing at all.)

EXTREMISMS 2020+

EEE/Extreme Employee Engagement
Extreme Community Engagement
Extreme Product/Service Humanization

[PDF version]

The Excellence Dividend
April 2018-May 2019

The Excellence Dividend was published in early 2018. I have not been entirely idle in the subsequent 13 months. Herewith you will find a collection of 12 papers that have seen the light of day during those 13 months. They are offered up here for your use. (Or not.)

The Excellence Dividend: The Eighteen "Number Ones"
(Investment #1: TRAINING/Asset #1: PORTFOLIO OF FIRST-LINE MANAGERS/Core Value #1: LISTENING EXCELLENCE!!!/Obsession #1: EXECUTION/"THE LAST 95%"/Job #1: ESTABLISHING/MAINTAINING "60/60/24/7/365" A CULTURE OF EXCELLENCE-BY-PUTTING-PEOPLE-REALLY-FIRST [Plus 13 others])

25 Rules

Agenda 2019/20: Basic Tenets
(Re-Imagine Employee Engagement and Growth/Re-Imagine Business Per Se/Re-Imagine Business Education and the MBA)

EEE/Extreme Employee Engagement
("Business has to give people enriching, rewarding lives ... or it's simply not worth doing."—Richard Branson/"The role of the Director is to create a space where the actors and actresses can become more than they have ever been before, more than they've dreamed of being."—Robert Altman)

Excellence Dividend FUNDAMENTALS
(PowerPoint/820 slides/13 chapters/Heavily Annotated)

The Excellence Dividend/Nine Observations
(In Search of Excellence in Six Words and eight others)

HARD IS SOFT. SOFT IS HARD.
("Hard [plans, numbers, org charts] is soft. Soft [people, relationships, culture] is hard."/GOOGLE GETS A [B-I-G] [S-O-F-T] SURPRISE)

Manifesto/Enterprise Excellence 2019
(EEE/EXTREME EMPLOYEE ENGAGEMENT/VISIBLE MORAL LEADERSHIP/A FULLTIME RESPONSIBILITY, NOT AN OPTION/HARD [NUMBERS/PLANS] IS SOFT. SOFT [RELATIONSHIPS/ CULTURE] IS HARD./EXTREME HUMANIZATION/PRODUCT-SERVICE DIFFERENTIATOR #1/EXCELLENCE IS THE NEXT FIVE MINUTES)

Maximizing Shareholder Value 1970-????: The Morally Bankrupt, Incomparably Destructive Economic and Social Idea That Decapitated Modern Business

Social Media: 28 Shorties

The Excellence Twenty: Success Lessons from The Excellence Dividend

Speed Trap: When Taking Your Time (Really) Matters
(BUILDING/MAINTAINING RELATIONSHIPS ... take time./RECRUITING ALLIES TO YOUR CAUSE ... takes time./BUILDING/MAINTAINING A HIGH-PERFORMANCE CULTURE ... takes time./ READING/ STUDYING ... take time./FIERCE/AGGRESSIVE LISTENING ... takes [lots of!] time./MBWA/MANAGING BY WANDERING AROUND ... takes time./SLACK IN YOUR SCHEDULE ... takes time./HIRING-EVALUATING-PROMOTING ... take time./THOUGHTFULNESS/INSTINCTIVE SMALL GESTURES (SMALL>>BIG) ... take time./EXTREME HUMANIZATION-RADICAL HUMANIZATION ... takes time./GAMECHANGING DESIGN [spending "hours and hours discussing corners"] ... takes time./YOUR NEXT EMAIL ... takes time./"THE LAST 1%" OF ANY TASK OR PROJECT ... takes time./E-X-C-E-L-L-E-N-C-E ... takes time.)

TEP/The Everything Paper+

I was exhausted last Friday afternoon. I'd not looked up for hours as I edited and re-edited and re-re-re-re-edited what I call "The Everything Paper." I mean it! EVERYTHING ... on one page (attached).* It's a long story, but my mind has been racing and I have wanted to capture the main themes I intend to exclusively work on in the years to come—not in a new book, but on one page.

(*I have sort of cheated. The main document is a single page. But for illumination, I have added a page called "Case Study"; it focuses on Commerce Bank/Metro Bank, the poster child of The Excellence Dividend. It is representative of much of what I am discussing in TEP/The Everything Page. When I do a paper handout, TEP is printed on the front and the Commerce/Metro story is printed on the back—hence it technically remains one page!)

I call this one-pager "Agenda/Excellence 2019." For several iterations I labeled it a "Manifesto." But in the end that felt far too pretentious. And, hey, it is an "Agenda." As you might expect, "Excellence" is in there too—it's an even more important idea/state-of-mind/action item in 2019, with, in particular, technology most likely embarking on a job-destruction binge.

So you will be the judge. This one-pager has been through perhaps 100 drafts—no kidding.

It's the best I can do.

(FYI: The first of ten points in the Agenda is about my hobbyhorse.2019: EEE/Extreme Employee Engagement. Hence I have included a second 1-pager, titled Extreme Employee Engagement.

(FYI: A special thanks to Zach First and Rick Wartzman at the Drucker Institute for pushing my thinking several steps forward—especially on the topic of the damage done by the dreadful Maximizing Shareholder Value "movement.")

Attachments
Agenda/Excellence 2019 (one page)
Agenda/Excellence plus Metro Bank
Extreme Employee Engagement
EIGHTEEN Number Ones