The Excellence Dividend
April 2018-May 2019

The Excellence Dividend was published in early 2018. I have not been entirely idle in the subsequent 13 months. Herewith you will find a collection of 12 papers that have seen the light of day during those 13 months. They are offered up here for your use. (Or not.)

The Excellence Dividend: The Eighteen "Number Ones"
(Investment #1: TRAINING/Asset #1: PORTFOLIO OF FIRST-LINE MANAGERS/Core Value #1: LISTENING EXCELLENCE!!!/Obsession #1: EXECUTION/"THE LAST 95%"/Job #1: ESTABLISHING/MAINTAINING "60/60/24/7/365" A CULTURE OF EXCELLENCE-BY-PUTTING-PEOPLE-REALLY-FIRST [Plus 13 others])

25 Rules

Agenda 2019/20: Basic Tenets
(Re-Imagine Employee Engagement and Growth/Re-Imagine Business Per Se/Re-Imagine Business Education and the MBA)

EEE/Extreme Employee Engagement
("Business has to give people enriching, rewarding lives ... or it's simply not worth doing."—Richard Branson/"The role of the Director is to create a space where the actors and actresses can become more than they have ever been before, more than they've dreamed of being."—Robert Altman)

Excellence Dividend FUNDAMENTALS
(PowerPoint/820 slides/13 chapters/Heavily Annotated)

The Excellence Dividend/Nine Observations
(In Search of Excellence in Six Words and eight others)

HARD IS SOFT. SOFT IS HARD.
("Hard [plans, numbers, org charts] is soft. Soft [people, relationships, culture] is hard."/GOOGLE GETS A [B-I-G] [S-O-F-T] SURPRISE)

Manifesto/Enterprise Excellence 2019
(EEE/EXTREME EMPLOYEE ENGAGEMENT/VISIBLE MORAL LEADERSHIP/A FULLTIME RESPONSIBILITY, NOT AN OPTION/HARD [NUMBERS/PLANS] IS SOFT. SOFT [RELATIONSHIPS/ CULTURE] IS HARD./EXTREME HUMANIZATION/PRODUCT-SERVICE DIFFERENTIATOR #1/EXCELLENCE IS THE NEXT FIVE MINUTES)

Maximizing Shareholder Value 1970-????: The Morally Bankrupt, Incomparably Destructive Economic and Social Idea That Decapitated Modern Business

Social Media: 28 Shorties

The Excellence Twenty: Success Lessons from The Excellence Dividend

Speed Trap: When Taking Your Time (Really) Matters
(BUILDING/MAINTAINING RELATIONSHIPS ... take time./RECRUITING ALLIES TO YOUR CAUSE ... takes time./BUILDING/MAINTAINING A HIGH-PERFORMANCE CULTURE ... takes time./ READING/ STUDYING ... take time./FIERCE/AGGRESSIVE LISTENING ... takes [lots of!] time./MBWA/MANAGING BY WANDERING AROUND ... takes time./SLACK IN YOUR SCHEDULE ... takes time./HIRING-EVALUATING-PROMOTING ... take time./THOUGHTFULNESS/INSTINCTIVE SMALL GESTURES (SMALL>>BIG) ... take time./EXTREME HUMANIZATION-RADICAL HUMANIZATION ... takes time./GAMECHANGING DESIGN [spending "hours and hours discussing corners"] ... takes time./YOUR NEXT EMAIL ... takes time./"THE LAST 1%" OF ANY TASK OR PROJECT ... takes time./E-X-C-E-L-L-E-N-C-E ... takes time.)