The folks at Nissan invited Tom back after his appearance in August. This time, they presented the same speech to three audiences. Tom, make the same speech three times in a row? Not a chance. So, they taped the first one and showed the tape to the other two groups. Thus, we have two presentations, final and long, for three meetings of the Nissan North America Customer Quality Summit in October 2015.
Get them here:
Nissan Quality Summit, Final
Nissan Quality Summit, Long Version