The Little BIG Things video series at YouTube, comes to an end with this, the 80th video. It features Tom’s favorite lesson from In Search of Excellence: Managing by Wandering Around. On the blog on tompeters.com, on 5 October 2004, Tom tells the story of Bob Waterman and him preparing to go on the Today show, and flipping a coin to decide which of them would mention this one of their eight basics. From observations at (“a much smaller, more intimate”) Hewlett-Packard, they discovered this important management tool: get out and see (and be seen by) the people doing the work. In this last TLBT video, Tom relates how Starbucks’ Howard Schultz religiously sticks to the practice.