MOAP #21

The latest addition to Tom’s “Mother of All Presentations” (MOAP) is available now at You can download it as a PowerPoint or a PDF. We’ve been releasing a new section every other week throughout 2012.

Part 21 continues the “15H Theory of Everything” with “Hewlett,” and it puts the limelight on the Professional Service Firm, Tom’s model for a transformational business. That is, one that offers to provide not just customer satisfaction, but, instead, customer success.

Cathy Mosca posted this on September 24, 2012, in Service.
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