The latest addition to Tom's "Mother of All Presentations" (MOAP) is available now at ExcellenceNow.com. You can download it as a PowerPoint or a PDF. We've been releasing a new section every other week throughout 2012.
Part 21 continues the "15H Theory of Everything" with "Hewlett," and it puts the limelight on the Professional Service Firm, Tom's model for a transformational business. That is, one that offers to provide not just customer satisfaction, but, instead, customer success.