MOAP #19

The next installment of Tom's MOAP, or "Mother of All Presentations," Part 19, is available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We we'll be releasing a new section every other week throughout 2012.

In Part 19, which is the 12th "H" in the "15-H Theory of Everything," Tom pays tribute to small and middle-size businesses, with Hartville Hardware, one of the stars from George Whalin's book, Retail Superstars, as an example.