Part 16 of Tom's "Mother of All Presentations" (MOAP) is featured now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We're releasing a section every other week throughout 2012.
Presenting the 9th "H" in the "15H Theory of Everything," this part of MOAP has "Things Gone Right" as its theme. Vernon Hill, the titular "H," is the founder of Commerce Bancorp, a small bank that made a big impact by providing, without exception, excellent customer experience.