MOAP #11

Part 11 is the next installment of Tom’s “Mother of All Presentations,” or MOAP, available now at You can download the PowerPoint version or a PDF. We’ll be releasing a section every other week throughout 2012.

The 15H Theory of Everything continues with this lesson derived in part from Tom’s study of Henry Clay. The key point is that Kindness = Repeat Business = Profit. That is, courtesy, apologizing for mistakes, and appreciation of your internal and external customers are all important parts of a successful business strategy.

Cathy Mosca posted this on May 7, 2012, in Service.
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