The next installment of Tom's "Mother of All Presentations," or MOAP, is Part 10, available now at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
Part 10 brings us the third "H," in Tom's "15H Theory of Everything." This presentation, which sprouted from a habit of Starbuck's Howard Schultz, is also titled "You ARE Your Calendar."