Tom is speaking at the HCA 2012 CEO Summit. Hospital Corporation of America, with approximately 200,000 employees and 163 hospitals (plus miscellaneous other facilities, such as 109 freestanding surgery centers), delivers 5% of all inpatient care in the USA.
(The unanswered question is will he be his normal self, that is, brutal on the topic of patient safety? He does inform us that he will be “brutal” on one key topic: “Excellence in my hospital or franchised fast-food restaurant or distribution center or division imbedded in a monster outfit is a wholly discretionary choice, regardless of regulations or
legislation or even corporate policy. Some leaders produce continued excellence in the face of astounding pressure and ambiguity—there are absolutely no excuses if one chooses to accept less. Moreover, excellence is not a ‘year-end goal, or some such. Excellence is your next conversation or meeting or even email. Excellence, pure and simple and in its entirety, is the next five minutes. Or not.”)