The latest installment of Tom's "Mother of All Presentations," or MOAP, is now available at ExcellenceNow.com. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
Part 4 introduces Tom's conviction that encouraging your people to make friends in other functions of the organization should be a top priority. Tom says you should reward such behavior, make it an agenda item. Download Part 4 of Tom's Mother of All Presentations, and learn how and why cross-functional socialization (read, idea-sharing) is essential to business excellence.