The next installment from Tom's "Mother of All Presentations" or MOAP, at ExcellenceNow.com is now available. You can download the PowerPoint version or a PDF. We'll be releasing a section every other week throughout 2012.
What's Part 3 all about? Given that worker satisfaction in the job is intricately tied to worker satisfaction with their supervisor, Tom sees selecting, training, and nurturing your first-line supervisors as a mandatory strategic part of business practice. I put it mildly. Download Part 3 of Tom's Mother of All Presentations to get his take—that is, care of first-line supervisors should be an obsession.