We add another video to The Little BIG Things series on YouTube. In the spirit of the coming New Year, it offers, perhaps, a suggestion for change you might plan to make in the year to come. According to Tom, one of the most important practices you adopt should be the apology. Three minutes, BIG impact.
You can find the video in the right-hand column of this page or watch it at YouTube (time: 1 minute 49 seconds). Or, get a PDF transcript of the video's content: Brand You: Three-Minute Apologies.