One of Tom’s frequent themes is the need for all businesses—that is, all, minuscule to gargantuan—to conduct themselves like Professional Service Firms. Furthermore, Tom recognizes David Maister as the world’s leading authority on the management of professional service firms. So, in the second of the Best of the Cool Friends series, we’d like to revisit the interview Erik Hansen did with David Maister in October 2000, which contains some very up-to-date insights. If you’d like to catch up with David’s more recent work, you can do so at his website, or check out his latest book, Strategy and the Fat Smoker (meaning: some habits are hard to change!).