Little BIG Video #53
Develop Internal Customers

Here’s video number 53 from The Little BIG Things Video Series. Tom argues that your internal customers are more important than your external customers. As a waitress, focusing on your relationship with the chef can directly impact your performance with a diner.

You can find the video in the right column of the front page of or you can watch the video on YouTube. [Time: 2 minutes, 26 seconds] You can also download a PDF transcript of the video’s content: Service: Develop Internal Customers.

Shelley Dolley posted this on February 2, 2011, in Service.
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