Here's video number 53 from The Little BIG Things Video Series. Tom argues that your internal customers are more important than your external customers. As a waitress, focusing on your relationship with the chef can directly impact your performance with a diner.
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 2 minutes, 26 seconds] You can also download a PDF transcript of the video's content: Service: Develop Internal Customers.