Here's video number 52 from The Little BIG Things Video Series. Tom once wrote 30 Rules of Implementation. The first one? Thank you notes. "Recognition, appreciation, nothing gets you further—and it also makes you a better human being."
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 2 minutes, 50 seconds] You can also download a PDF transcript of the video's content: Brand You: Thank You Notes.