Here's a video with a message for this season. It's video number 50 from The Little BIG Things Video Series. Kindness is free. Tom uses a surprising example from the healthcare industry to highlight the kind of impact kindness can have, without any financial investment.
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 3 minutes, 24 seconds] You can also download a PDF transcript of the video's content: Strategy: Kindness is Free.