Here’s video number 49 from The Little BIG Things Video Series. Tom reminds us that grand gestures aren’t always necessary, it’s the little things that matter.
You can find the video in the right column of the front page of tompeters.com or you can watch the video on YouTube. [Time: 1 minute, 16 seconds] You can also download a PDF transcript of the video’s content: Excellence: Courtesy Matters.