Little BIG Video #41
The Power of Apology

In video number 41 from The Little BIG Things Video Series, Tom encourages us to become students of apology. He says, “Learning how to apologize effectively is the real essence of strategic strength.”

You can find the video in the right column of the front page of or you can watch the video on YouTube. [Time: 3 minutes, 2 seconds] You can also download a PDF transcript of the video’s content: Leadership: The Power of Apology.

Shelley Dolley posted this on September 22, 2010, in Leadership.
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