Strategy: War on Systems

Systems are necessary. But they shouldn’t strangle you. Tom’s all in favor of attacking your own systems, in order to serve the customer better. He gives a perfect example in a new video from The Little BIG Things Video Series.

You can find the video in the right column here at or you can watch the video on YouTube. [Time: 1 minute, 29 seconds] You can also download a PDF transcript of the video’s content: Strategy: War on Systems.

Shelley Dolley posted this on August 4, 2010, in Strategies.
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