New Audio: Tom Reads The Little BIG Things

This week's additions to the audio files on the book page are in the section titled "CUSTOMERS":

#72. It's 11 A.M.- Have You Called a Customer Today?

#73. There's Nothing But Nothing Better Than an Angry Customer.

#74. What We Have Here Is a Failure to Overcommunicate.

Collect them all, and when we're finished, you'll have an audio version of the entire book.