Little BIG Video #37

In video number 37 from The Little BIG Things Video Series, Tom recounts how he discovered the term MBWA, Managing By Wandering Around, in the late seventies, and argues for you to practice it.

You can find the video in the right column of the front page of or you can watch the video on YouTube. [Time: 2 minutes, 23 seconds] You can also download a PDF transcript of the video’s content: Excellence: MBWA.

Shelley Dolley posted this on August 25, 2010, in Excellence.
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