Here are a few things I believe are central to success, personal and organizational. In this (selfish) instance, the author is me (some emerged from the gorgeous brevity of Tweets):
If not EXCELLENCE, what?
If not EXCELLENCE now, when?
EXCELLENCE is not an "aspiration."
EXCELLENCE is not a "journey."
EXCELLENCE is the next five minutes.
Organizations exist to serve. Period.
Leaders exist to serve. Period.
Service is a beautiful word.
Service is a beautiful word. Service is character, community, commitment. (And profit.)
Service is a beautiful word. Service is not "Wow." Service is not "raving fans." Service is not "an experience." Service is "just" that—SERVICE.
K = R = P
Kindness = Repeat business = Profit.