Tom Reads The Little BIG Things (Cont.)

The next section of Tom's book is now available as audio files. The section is titled "Connections," and it's comprised of these items:

#33. Only Connect ...
#34. They Liked Ike (Because Ike Liked Them).
#35. Always Make It Personal.
#36. Commit "Acts of Deliberate Relationship Enhancement."

Or go to the audio player to find all the items leading up to these as well.

New video of Tom, also:

"Strategy: The Power of 'I'm Sorry'": Part of Tom's push for Excellence in the health care industry is this suggestion for a very little thing that makes a very BIG difference in patient satisfaction.

You can watch the video here (2 minutes, 45 seconds) or get a PDF transcript of its content.

Cathy Mosca posted this on May 7, 2010, in General.
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