The next section of Tom's book is now available as audio files. The section is titled "Connections," and it's comprised of these items:
Or go to the audio player to find all the items leading up to these as well.
New video of Tom, also:
"Strategy: The Power of 'I'm Sorry'": Part of Tom's push for Excellence in the health care industry is this suggestion for a very little thing that makes a very BIG difference in patient satisfaction.