The next section of Tom's book is now available as audio files. The section is titled "Connections," and it's comprised of these items:
#33. Only Connect ...
#34. They Liked Ike (Because Ike Liked Them).
#35. Always Make It Personal.
#36. Commit "Acts of Deliberate Relationship Enhancement."
Or go to the audio player to find all the items leading up to these as well.
New video of Tom, also:
"Strategy: The Power of 'I'm Sorry'": Part of Tom's push for Excellence in the health care industry is this suggestion for a very little thing that makes a very BIG difference in patient satisfaction.
You can watch the video here (2 minutes, 45 seconds) or get a PDF transcript of its content.