The KRP Factor
This, KRP, began as a 140-character Tweet:
K = R = P
(Kindness = Repeat business = Profit)
On time all the time.
Apologizes with dispatch for screw-ups.
"Over"-reacts to screw-ups of any magnitude.
"Professional" in all dealings.
Understands that kindness to staff begets kindness to others.
Applies throughout the "supply chain."
Applies to 100% of customer's staff.
Explicit part of values statement.
Basis for evaluation for 100% of our staff.
Starts with the boss/bosses.
(Above, after a long Vermont winter, there's nothing boring about a Dandelion.)