My take:
Our goal is to serve our customers brilliantly and profitably over the long haul.
Serving our customers brilliantly and profitably over the long haul is a product of brilliantly serving, over the long haul, the people who serve the customer.
Hence, our job as leaders—the alpha and the omega and everything in between—is abetting the sustained growth and success and engagement and enthusiasm and commitment to Excellence of those, one at a time, who directly or indirectly serve the ultimate customer.
We—leaders of every stripe—are in the “Human Growth and Development and Success and Aspiration to Excellence Business.”
“We” [leaders] only grow when “they” [each and every one of our colleagues] are growing.
“We” [leaders] only succeed when “they” [each and every one of our colleagues] are succeeding.
“We” [leaders] only energetically march toward Excellence when “they” [each and every one of our colleagues] are energetically marching toward Excellence.
Period.
(Above: Spring GREEN/VT. Below: Baby chicks settling in.)
