Strategies: First-line Supervisors, the Video

On 24 February Tom gave us his "First-line Manager20/1LM20" and declared the choice and nurturing of first-line supervisors a Peerless Strategic Opportunity. In this video, Tom explains why choosing first-line supervisors is among the most important decisions a business can make.

You can watch the video on YouTube (time:
2 minutes, 38 seconds) or download a PDF transcript.