Service: On Thoughtfulness

In this latest video, Tom presents his case for including thoughtfulness in your values statement. But don’t do so unless you believe, as he does, that it is the key to success. Success through customer satisfaction and retention, employee satisfaction and retention, enhanced brand image, and more.

You can watch the 2:50 minute video on YouTube.

A transcript is also available for downloading. Get the PDF.

Cathy Mosca posted this on February 18, 2010, in Service.
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