Toughness Does Not Preclude Decency
I applaud "toughmindedness." It's a requirement—especially in difficult times. But tough does not preclude graciousness in all its manifestations. Probably the most toughminded exec I've ever met is Milliken & Co.'s Roger Milliken. On the other hand, the South Carolina-based (Spartanburg) chief never fails to be a man of graceful behavior. At least in my experience.