Today, Tom met with about 2,000 health care senior execs, mostly from hospitals and hospital systems in National Harbor MD, right outside of Washington D.C., hosted by Press Ganey, researchers and consultants who provide solutions and resources to their clients to help them provide high quality health care. Press Ganey is significant because of their focus on this one industry. As their website states: "Health care is a unique industry in which success is not measured simply by financial returns. The most successful health care organizations act upon the needs of all customers [doctors, nurses, patients, administrators] to improve the delivery of care and achieve organizational results."
Slides are here: Excellence Always: The Art of the Possible, Press Ganey, Baltimore