Sir, May I Clean Your Glasses?

"Airline service"—I've called it the ultimate oxymoron for years and years and then more years. Well, that was before I met Kingfisher Air on a roundtrip to Mumbai last week. First there were the "butlers," I guess you'd call them, that carried our bags on and off the plane for those of us lucky enough to be in business class.

Courtesy piled upon courtesy, all at a decent price—the food was grand. (Though, truth be known, I think almost all Indian food, as prepared in India, is pretty grand.)

But it was that last touch. As we neared the beginning of our descent, the flight attendant in biz class walked down the aisle asking us if we'd like her to clean our glasses.

Holy shit!
(Sorry for the expletive.)

NB: The wonderful founder is Branson-like in his peculiarities!

Tom Peters posted this on October 15, 2009, in Service.
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