Improve Your Business!
Become a Better Person!
Master the Art of Listening!
While I'm on the topic of "strategic competencies," let me add or reinforce the fact that Listening belongs on the short list as well:
(Study = Become a serious student thereof!)
Treat listening as a "practice"!
Acknowledge that this "practice" can become one of a small handful of "strategic competencies"!
Big point overall: "We" "all" "know" that apologizing and listening are "important." The Big Idea here is that (1) these are strategic strengths (or weaknesses), (2) these are disciplines that can be mastered just like fly fishing or piano playing, and (3) these are disciplines that must be mastered to be effective—just like fly fishing or piano playing.