Southwest Gets a Good Rap
Through good times and bad, Southwest Airlines stays on brand as a no-frills, low-cost, wacky-humored carrier. Here's a video of a SW flight attendant on a flight to Oklahoma City last weekend doing his safety announcement as a rap—with passengers stomping and clapping along. Note: In a tight economy this kind of customer service (keeping the passengers entertained while imparting necessary information) doesn't cost the company a THING!
[See John's blog at RockandRollLessons.blogspot.com.]