Southwest Gets a Good Rap

Through good times and bad, Southwest Airlines stays on brand as a no-frills, low-cost, wacky-humored carrier. Here's a video of a SW flight attendant on a flight to Oklahoma City last weekend doing his safety announcement as a rap—with passengers stomping and clapping along. Note: In a tight economy this kind of customer service (keeping the passengers entertained while imparting necessary information) doesn't cost the company a THING!

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John OLeary posted this on March 19, 2009, in Service.
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