Susan just severed a relationship with a professional working on a project with her. The person was creative and personable. But time and again failed to deliver the goods—actually hard goods in this case. Whether accounting or plumbing or design work, I'd wager that 75% of firings of professionals comes from follow-through, not the cleverness of the work. (Give me your guess on the percentage. Please.)

(In this case the professional was indeed personable, a key trait. But on the EQ side, the person in question lost by arguing every point with Susan rather than acknowledging responsibility.)

Tom Peters posted this on December 2, 2008, in Excellence.
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