Obsess On The Basics!
Now, More Than Ever!
As I said, now, more than ever. I suggest, for example, that you devote most of your “morning meeting” or “weekly phone call” to the “little” things—from clean restrooms to deliveries made or missed to thank-you calls to a customer for her business after an order ships.
Keep on each other over those basics—and be liberal with the kudos for those who go an extra millimeter to do a “trivial” job especially well.