Reading Assignment
Considering the above, I urge you to ingest the following:
The Manager's Book of Decencies: How Small Gestures Build Great Companies—Steve Harrison Respect—Sara Lawrence-Lightfoot Hostmanship: The Art of Making People Feel Welcome—Jan Gunnarsson & Olle Blohm (leader as host to his-her employees) The SPEED of Trust: The One Thing That Changes Everything—Stephen M.R. Covey The Dream Manager—Matthew Kelly The Customer Comes Second: Put Your People First and Watch 'Em Kick Butt— Hal Rosenbluth and Diane McFerrin Peters (no relation) Crucial Conversations—Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Crucial Confrontations—Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler Influence: Science and Practice—Robert Cialdini Emotional Intelligence: Why It Can Matter More Than IQ—Daniel Goleman
