Frequent Flyer Alert!!

Do not read “Flying Foul: Passengers Behaving Badly” on page D1 in the May 6 issue of the Wall Street Journal.

(I’ll say no more other than what goes around comes around—treat customers like dirt and they will return the favor. Literally.)

[For heaven’s sake, don’t read this article. Ugh!—CM]

Tom Peters posted this on May 7, 2008, in Service.
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