Four Hearty Cheers!

Shopping for Easter dinner in a crowded Shaw’s [market] in Manchester Center VT at about 1 p.m. Saturday. As I check out, I’m delighted to see a bagger—an effort to relieve congestion. I am even more delighted to see that my bagger is the Store Manager!!

Four hearty cheers! (And, alas, ever so rare.)

Tom Peters posted this on March 24, 2008, in Service.
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