At All!
Speaking of customer "service":
It's not about free tickets.
Or multi-hundred dollar "I'm sorry" checks.
(Or multi-thousand dollar checks.)
It's about what it's about!
Totally Insane Incarceration In Supermax Prisons!
Damn it!
Fix it, you idiots!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I don't want federal mandates.
I want you to pull your heads out of your ...
1, 2, 3 ... all together ... pull!!!!!!!!!!!
(I've written this Post because I've read a hundred "I'm sorrys" and plans for healthy recompense—but no damn ironclad promises about destroying Abu Ghraib of the Air.)