Nonrational Behavior, Becoming a Student of
To grasp organizational life as it is, read novels (!) and books such as the two discussed immediately above. It is my fervent belief that we will never design rational processes that "overcome" such irregularities—don't bother telling that to a consultant. Hence, we should embrace the real, non-rational, nonlinear world with vigor and glee—and develop enterprise and career strategies accordingly. Part of this process may involve absorbing the likes of How Doctors Think and Judgment under Uncertainty.