Redux

So … HOW DO THEY DO IT?

Walking this morning, finishing up. Stop. 14th Street. Downtown Atlanta. Starbucks. Shaken ice-coffee venti. AND THEY ALL SMILED!*

They do. They r-e-a-l-l-y do all smile. M Street Georgetown/DC yest’dy. 14th St Atlanta today. Charles St Boston tomorrow.

And they all smile.

(*Shame on Microsoft, a Seattle corp. like S’bucks, for having Venti get … THE DREADED RED UNDERLINE. Surely, by now, it’s entered the realm of “common parlance.”)

Tom Peters posted this on February 9, 2006, in Service.
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