Redux

So ... HOW DO THEY DO IT?

Walking this morning, finishing up. Stop. 14th Street. Downtown Atlanta. Starbucks. Shaken ice-coffee venti. AND THEY ALL SMILED!*

They do. They r-e-a-l-l-y do all smile. M Street Georgetown/DC yest'dy. 14th St Atlanta today. Charles St Boston tomorrow.

And they all smile.

(*Shame on Microsoft, a Seattle corp. like S'bucks, for having Venti get ... THE DREADED RED UNDERLINE. Surely, by now, it's entered the realm of "common parlance.")

Tom Peters posted this on February 9, 2006, in Service.
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