I Expect …

I expect promises to be kept.
Not "approximately."
But e-x-a-c-t-l-y.
Is that too much to ask?

(I've traveled about 5,000,000 miles since I started public gabbing. Hurricanes. Tornados. Thunder storms. Blizzards. Political disturbances. Ice storms. Flu. Food poisoning. General angst. Bad attitude. Mechanical screw-ups. Grotesque stupidity. Evil spirits. So what? I'm not allowed to show up for the speech 20 seconds late, let alone 2 days late. "Hey, I know there are 3,600 attending my Saturday keynote, but I won't be able to make it 'til Monday; hope that won't be a problem." Nope. Ain't gonna work.)

Tom Peters posted this on August 10, 2005, in Service.
Bookmark and Share