Caveat Emptor Comcast

Oops. I didn’t think to ask Comcast for an international calling plan. If I had, I would have paid 9 cents a minute for calls to Israel. Since I didn’t think to ask for the international plan, I was paying 30 times more than that, close to $3/minute. Since I’ve been working on finishing up a deal in Jerusalem, I’ve made lots of phone calls there lately and racked up $357 in calls before I realized what was going on.

Shame on me. Silly me. I didn’t fit a task into my busy schedule titled “make sure Comcast doesn’t rip you off.” If I had, I would have saved 97% on my international calling rates.

What a business model—create a complicated web of tariffs and rules, have “customer care” phone system that requires long wait times and multiple call transfers, and then charge 30 times more to people who don’t go out of their way to navigate this Kafka-esque labyrinth. Wow. Maybe we should all try it.

Steve Yastrow posted this on June 7, 2005, in Service.
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